CUSTOMER RETURN POLICY
Customer orders are eligible for return only if the product is received damaged.
Damaged boxes must be refused at delivery or noted as "damaged" on the carrier receipt (proof of delivery).
Requests and inquiries are accepted from Customer only.
All return requests and service calls must be made within 7 days of delivery; Otherwise, you will not be able to return your order even if the unit was damaged during transit.
To return a damaged appliance after receiving our Home Delivery Service, ONLY step 3 and 4 are required.
STEP 1: Inspect the Box for Visible Delivery Damage
If visible damages are present at time of delivery: Refuse damaged box or have driver note "damaged box" when accepting delivery.
If customer is not present at time of delivery and visible damage is present: Customer must email order# to email@example.com immediately to report shipping damage. Do not open the box!
STEP 2: Unpack the Unit with Care.
The box must be intact for return. Please do not tear or destroy packing materials when unpacking.
STEP 3: Inspect the Unit for Damage or DOA.
If damage is found: Take the following (7) pictures to provide with your return request for Concealed Damage.
Damage to unit
Close up of Serial Sticker on box
Close up of Serial Tag on unit
Side of box 1 of 4 (Side of UNIT 1 of 4 for Home Delivery Service Orders)
Side of box 2 of 4 (Side of UNIT 2 of 4 for Home Delivery Service Orders)
Side of box 3 of 4 (Side of UNIT 3 of 4 for Home Delivery Service Orders)
Side of box 4 of 4 (Side of UNIT 4 of 4 for Home Delivery Service Orders)
The following information must be typed in an email to firstname.lastname@example.org. (If damaged: Attach a zip file containing the (7) pictures).
Return Reason (Damage Description)
Pick Up Information
STEP 4: Check if dead on arrival (DOA) or for warranty service
If unit does not power on or has a functional defect: Call 1-800-243-0000 for service.
All units will require to be serviced or SWAP with Refurbished units
No units will be replaced unless service has been performed, and determined as un-repairable by Tech
Unit damage: email@example.com
Operational Defects: 1-800-243-0000