Small TVs (less than 55"), monitors, electronics, and small appliances can be shipped via Standard Delivery (6-8 business days + warehouse processing time) or upgraded to Expedited Delivery (2-4 business days + warehouse processing time). Fees apply.
Large TVs (over 55") can be shipped via In-Home Delivery option, which includes delivery only. The carrier will arrive within a time window of your choosing and place the item in the preferred room of your home or office. Fees apply.
Parts & Accessories can be shipped via Standard Delivery (6-8 business days + warehouse processing time) or upgraded to Expedited Delivery (2-4 business days + warehouse processing time). Fees apply.
Major Appliances can be shipped via In-Home Delivery option, which includes delivery only. The carrier will arrive within a time window of your choosing and place the item in the preferred room of your home or office. Fees apply.
We do not ship products outside the United States.
Note that orders placed after 3pm will be processed the next business day. Orders on Sunday will be processed the next business day.
Please see the individual product pages for estimated delivery dates and options for each item. You will be asked to enter your ZIP Code into the system to receive the most accurate information.
Someone 18-years or older must be present to receive In-Home Delivery.
The service person will move your product up or down a maximum of two flights of stairs.
We do NOT hold/delay orders after it has been placed.
You must provide a valid phone number when placing your order for all products. Carriers are instructed to contact the recipient of the purchased product before making a delivery. If carriers cannot contact successfully the authorized recipient of the product, the product delivery will be delayed or cancelled. Carriers cannot hold shipment for more than 30 days.
Once payment is completed, we do not provide any special accommodation for delivery, such as expedited shipping, change of shipping address, etc.
If visible damages are present at time of delivery, refuse the damaged order or have the driver note "damaged box." You must note any carton damage on the bill of lading (the form that you sign to verify delivery) when you sign for the order.
If the customer is not present at time of delivery and visible damages are present, Customer must email order# to email@example.com immediately to report shipping damage. Do not open the box!
In case of partial damaged delivery, please refuse only the portion that is damaged.
Storage Charge: Customer must notify LG when they are rescheduling delivery date. This must be done before the order leaves our warehouse; Otherwise, storage fee will be charged, and LG will not responsible for it.
If an address change is required on your order, please reach out to customer support. Not all address change requests can be honored.
In-Home Delivery with Installation Service, Haul-Away, and Wall Mounting by Handy must be selected at the time of purchase and cannot be added once an order is processed.
For TVs (55" and over), Wall Mounting by Handy is available for an additional charge. Wall mount is not included. Wall mounting is performed by Handy, an independent company unaffiliated with LG Electronics.
For Major Appliances, In-Home Delivery with Installation and Haul-Away is available for an additional charge. Installation includes product installation and standard parts. INSTALLATION DOES NOT INCLUDE HARDWIRING, SIDE VENTING, WATER LINE EXTENSION OR PROPANE CONVERSION. PLEASE DISCUSS ALL INSTALLATION SPECIFICATIONS PARTS NEEDED WITH YOUR IN-HOME WITH INSTALLATION SERVICE PROVIDER WHEN CONTACTED TO SCHEDULE INSTALLATION. THERE MAY BE ADDITIONAL PARTS OR WORK NEEDED THAT ARE NOT INCLUDED IN THE SERVICE.